Answers to the most common questions about sourcing pet products from Uniwings. Don't see your question? Contact us directly.
General
What products do you manufacture? +
We manufacture and source a full range of pet supplies: dog toys, collars, leashes, harnesses, beds, bedding, bowls, feeding accessories, grooming tools, travel and outdoor gear, apparel, cat toys, scratchers, and small animal products. We also support custom OEM/ODM product development.
Are you a manufacturer or a trading company? +
We are a manufacturer with our own factories. We also manage a vetted network of partner suppliers for categories outside our direct production, giving you access to a full range of pet supplies consolidated under one team. This means you get both manufacturing depth and category breadth.
Where are you located? +
We are located at No.655 Fengzhou Rd., Malu Town, Jiading Dist., Shanghai, China 201108. Our location gives us excellent access to Shanghai port (one of the world's busiest container ports) and Pudong International Airport for air freight.
Ordering & MOQ
What is your minimum order quantity (MOQ)? +
Our MOQ starts from 1 piece for standard products. We support low-quantity launches for testing new markets or e-commerce sellers, and we scale seamlessly to full container loads. For custom OEM/ODM products, MOQ may vary by item — we'll confirm specific MOQs when you share your product list.
Can I order mixed products in one shipment? +
Yes. We specialize in mixed-category consolidation. You can order dog toys, collars, beds, bowls, and grooming tools in a single shipment. We consolidate everything under one quote, one packing list, and one set of export documentation.
How do I place an order? +
Send us your product list, specifications, quantity, and target market via our quote form, email, or WhatsApp. We respond within 24 hours with a quote including MOQ, pricing, and customization options. After you approve the quote and sample, we proceed to production.
Do you offer volume discounts? +
Yes. We offer volume pricing tiers based on order quantity. Larger orders receive better per-unit pricing. We provide transparent, itemized cost breakdowns so you can see exactly how volume affects price.
Samples
How fast can I get a sample? +
Sample turnaround is as fast as 1 day for existing products. For custom OEM/ODM samples, timing depends on complexity — we'll provide a specific timeline with your quote. Sample costs are deducted from your bulk order after confirmation.
How much do samples cost? +
Sample costs vary by product and customization level. For standard products, sample cost is typically the unit price plus shipping. For custom OEM samples, cost includes setup and prototyping. Importantly, sample costs are deducted from your bulk order after you confirm production.
Can I get a custom-branded sample? +
Yes. We produce custom-branded samples with your logo, colors, and packaging. Custom sample timelines depend on the complexity of customization — typically 3-10 days. We provide photos and videos of the sample before shipping.
Production
What is your production lead time? +
Production lead time is as fast as 7 days for standard items. Peak season runs from late spring through mid-winter. We maintain capacity for quick delivery during peak periods and will confirm specific timelines based on your order volume and customization requirements.
How do you handle peak season? +
Our peak season runs from late spring through mid-winter. We maintain production capacity during this period with quick delivery slots. We recommend placing peak season orders 4-8 weeks in advance to guarantee your timeline, but we accommodate rush orders when possible.
Can I visit your factory during production? +
Yes. We welcome factory visits and provide transparent access to our production lines. If you cannot visit in person, we can arrange live video tours during production. We believe in transparency — you should see how your products are made.
Quality Control
Do you provide quality control and inspection reports? +
Yes. Every order goes through in-line QC during production and a pre-shipment inspection. You receive inspection reports with photos and videos showing packing condition, product quality, labeling, and carton details before we dispatch.
What is your defect rate and how do you handle defects? +
We use AQL (Acceptable Quality Limit) standards for inspection. If defects are found during pre-shipment QC, we hold the shipment and rework or replace defective units before dispatch. We do not ship substandard product.
Can I hire a third-party inspector? +
Absolutely. We welcome third-party inspection agencies (SGS, Intertek, TUV, etc.) at any stage of production. We can also arrange independent QC if you prefer. Our own QC reports are provided regardless.
Shipping & Logistics
What Incoterms do you support? +
We support all standard Incoterms: EXW (Ex Works), FOB (Free on Board), CIF (Cost, Insurance, Freight), DDP (Delivered Duty Paid), DAP (Delivered at Place), and more. We structure shipping terms around your logistics setup and preferences.
Do you ship to Amazon FBA warehouses? +
Yes. We provide full Amazon FBA prep: FNSKU labeling, poly-bagging, suffocation warning labels, bubble wrap, and FBA-compliant master cartons. We ship directly to Amazon fulfillment centers in the US, EU, UK, AU, and other regions.
What shipping methods do you offer? +
We offer sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS). Sea freight is most cost-effective for larger orders. Air and express are used for samples, urgent restocks, and smaller orders.
Do you provide packing lists for shipments? +
Yes. We provide complete packing detail lists for every shipment: exact carton dimensions, gross/net weight, units per carton, total carton count, and product breakdown. You know exactly what you receive before it arrives.
Payment
What payment methods do you accept? +
We accept global currencies and support all standard Incoterms. Payment methods include T/T (Telegraphic Transfer), L/C (Letter of Credit), and OA (Open Account) under agreed conditions. We structure payment terms around your business cycle and order size.
What currencies do you accept? +
We accept USD, EUR, GBP, AUD, NZD, AED, SAR, and other major currencies. We can quote and invoice in your preferred currency to simplify your accounting and avoid exchange rate surprises.
What are your payment terms? +
Standard terms are typically 30% deposit with 70% balance before shipment (T/T). For established buyers, we offer L/C and OA (Open Account) under agreed conditions. We work with you to structure payment around your business cycle.
OEM/ODM
Can I customize products with my own brand? +
Absolutely. We operate our own factories and support full OEM/ODM customization: logo, colors, sizes, materials, functions, and packaging. From a simple logo deboss on a dog toy to a completely new product design, we have the capability to deliver. Learn more about OEM & ODM →
What is the MOQ for custom OEM products? +
Custom OEM/ODM products typically start from 500-1,000 units per SKU depending on complexity. Custom packaging may have separate MOQs. We confirm specific MOQs when you share your design brief and product requirements.
Can you develop a completely new product from my design? +
Yes. We support full ODM (Original Design Manufacturing). Share your concept, sketches, or reference products. Our team produces technical drawings, 3D renders, and physical prototypes for your approval before production.
Do you sign NDAs for custom product development? +
Yes. We sign Non-Disclosure Agreements to protect your designs, branding, and product concepts. Your intellectual property is safe with us. We do not share your designs with other buyers.
Compliance
What certifications do you have? +
We hold various product qualification certificates covering US standards (ASTM, CPSC, Prop 65) and EU standards (EN, REACH, CE where applicable). Specific certificate coverage varies by product line and target market. We provide applicable test reports and certificates per SKU upon request.
How do you handle product compliance for different markets? +
We provide market-specific compliance: ASTM F963 and Prop 65 for the US, EN standards and REACH for the EU, UKCA for the UK, AS/NZS for Australia/New Zealand, and others. We provide test reports and compliance documentation per SKU for your target market.
Can you provide test reports for specific products? +
Yes. We provide test reports from accredited labs (SGS, Intertek, TUV, etc.) for specific products and markets. If a product requires new testing for your market, we can arrange and manage the testing process.